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Using why-why-why sessions to delete everything. So, start removing all rules and structures.
Set up a session. Let people think about issues or things that need to be questioned. Write them on a board. The attendees can put 3 marks per person behind the different issues or things. The three issues with the most marks will be subject to the why questioning.
So one person starts to ask a question why. The whole group can try and answer: ‘Why do we have …’. When the answer is not in line with the purpose or helping clients or making colleagues feel better, you can ask another why question, and so on. If no answer is given, because nobody knows why it is there or the answer is stupid, then you could ask what happens if the thing was gone. You can either think up a replacement if necessary or remove it altogether from then on.
Removing rules and structures that stand in the way of productivity and employee happiness.
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