According to research from Gallup organizations that are the best in engaging their employees, achieve earnings-per-share growth that is more than four times that of their competitors. Compared with business units in the bottom quartile, those in the top quartile of engagement realize substantially better customer engagement, higher productivity, better retention, fewer accidents, and 21% higher profitability. Engaged workers also report better health outcomes.
Feedback is an important must-have for organizations to improve employee engagement.
What steps to take for the practice
How to receive feedback:
When someone gives feedback realize they are trying to communicate with you. They are investing in the relationship you have and value the effort they put in to give you this feedback. It is not easy to take the first step!
Listen, really listen to the feedback without thinking about how to react. Just listen.
Don’t go into defense mode.
Try to ask questions to have a good understanding of what feedback has been given.
Summarize the given feedback to make sure you are both on the same page.
Reflect on the emotions, how did it make him or her feel and how does it make you feel now you know this
Tell what you will do with this feedback. It’s up to you to decide on what you want to do with the feedback.
Thank the feedback giver for giving this feedback and value the effort.
Giving and receiving feedback enables the continues improvement of your company. Nex to this it drives the growth of employees and improves collaboration. Read more benefits in this Gallup research or try it and experience it yourself.
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