Is there something happening in your team/company and you are not sure why? Or do you feel things are not running smoothly? Five times why (or Five Why’s) is a powerful method for getting to the core of your challenge.
The technique was originally developed by Sakichi Toyoda and was used within the Toyota Factory during the evolution of its manufacturing methodologies. But is used in many different situations since. The power is in the simplicity of asking 5 times the same question.
What steps to take for the practice
Get together as a team. Gather a big piece of paper (or a whiteboard) and some pens.
Write down the challenge. And make sure that everyone understands the challenge.
Ask the group: Why do we have this challenge? Discuss and formulate an answer with the group. The answer to this question forms the basis for the next step.
Repeat step 3 until it feels like you have identified the root cause of the challenge. With a maximum of 5 times.
Also, check out the worksheet attached. You can print it out and use it in your sessions.
Create an atmosphere of safety, so that everyone is safe enough to contribute.
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