At People21 they increased job satisfaction of temporary employees, from “above average” to “excellent” which is unprecedented. It was only possible because of the combined approach of real-time data with the Prototyping Work method. Real-time data alone provides valuable insights but not yet change. Combined with the Prototyping Work method, the teams were able to translate the data into action. Through small, achievable experiments, the teams ended up making a huge impact for the temporary workers and People21. By integrating this into their daily work, they fully internalized the approach and focus on work happiness and the culture shift was achieved.
People21 is now able to steer on the work happiness of their temporary workers and predict, how their workforce will develop. By focusing on job satisfaction, they can better retain agency staff and attract new agency staff through ambassadors (NPS).